When conflict arises at work—for example, a rude email or a tense exchange in a meeting—it’s tempting to react quickly. But immediate responses can escalate the situation. Instead, take a moment to reflect before engaging.

Start by trying to understand the situation from the other person’s perspective. What are they experiencing, and why might they be acting this way? Generous interpretations can shift your mindset from conflict to collaboration.

Next, identify the real issue. Is the conflict about the task, the process, authority, or a personal relationship? Pinpointing the root cause will help you identify the best next steps.

Then, determine your goal. Are you aiming for a quick resolution, a successful project outcome, or simply maintaining a working relationship? Knowing your primary objective will keep you focused during discussions.

Finally, decide how to proceed. Sometimes letting go altogether is the best option. But addressing the issue directly with thoughtful communication is often the most effective route. To foster understanding and resolve the conflict productively, be intentional with your approach and language as you start the conversation.
This tip is adapted from “How to Master Conflict Resolution,” by Amy Gallo.
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