Understand Why Employees Are Resisting Change
Employee resistance during times of change can feel like a problem you need to fix quickly. But when you jump to solutions,…
When to Apologize to a Customer
Recently published research suggests that without clear guardrails, well-intentioned responses to customer complaints can erode satisfaction instead of improving it. To protect…
Should You Pursue Fractional Work?
Even senior leaders are feeling less secure in their roles as uncertainty grows. One option to explore is fractional work—taking on part-time…
4 Questions to Help You Identify Where to Focus Your Development
As you advance in your career, deciding where to focus your development becomes harder, not easier. You’re pulled between competing priorities, feedback,…
4 More Ways to Build a Superteam
Yesterday we focused on three ways to build a superteam that keeps getting better. Here are four more ways to accelerate how…
3 Ways to Build a Superteam
In periods of rapid change, the teams that outperform everyone else aren’t those with the best plans or the most talent but…
Don’t Overburden Your Most Engaged Employees
You rely on your most engaged employees to drive results. They’re dependable, motivated, and consistently deliver, so it feels natural to turn…
Lead According to Your Team’s Circadian Rhythm
As a leader, you’re probably too focused on how your team’s work gets done and not focused enough on when it gets done. If you assign…
Growth: Focus on Learning Opportunities for Your Team
Your employees want to grow—but growth doesn’t always mean promotions or raises. It can come from building skills, gaining experience, and expanding…
Warmth of Others: Build a Sense of Belonging on Your Team
No one wants to feel alone at work. Loving leaders create a sense of warmth by making sure people feel supported, guided,…