Disagreements in the workplace don’t have to fuel conflict. If you handle them well, they can be opportunities to build closer relationships and come up with better ideas. Here are some strategies for navigating these difficult conversations. First, approach the exchange with a willingness to learn, rather than a persuasive or combative attitude. Be humble. It’s possible that you’re missing something, and an open mind will invite your counterpart in instead of pushing them away. On the flip side, don’t underestimate their interest in learning from you. Give them the benefit of the doubt until they prove that they haven’t earned it. This kind of generosity will make the exchange more pleasant for both of you. Finally, be explicit about your intentions. For example, before making your own argument, you might say: “This is an important topic. I’m curious to hear what people who disagree with me think about this issue.” Then you could close your own argument with: “I recognize that not everyone sees this in the same way, and I would like to better understand where other people are coming from.”
This tip is adapted from “How to Disagree Productively,” by Hanne K. Collins et al.
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