The best managers are good listeners, and the best listeners exude empathy. And despite what you may think, empathy is a skill that you can practice and develop. Here are some ways to build the muscle.
 
First, try “looping”: When you ask your employee a question, listen carefully to their answer, then paraphrase it back to them. You might add on a simple follow-up question like “Is that right?” or “What else am I missing?” This simple tactic helps ensure you’re understanding exactly what they are communicating.
 
Then, reframe your role in the conversation. As a leader, your job isn’t always to offer advice or input. Sometimes it’s simply to be present and supportive. Assuming this more humble role in conversations with your reports will help you listen more deeply and focus less on what you want to say next.
 
Finally, take time to reflect after each conversation. Pause and ask yourself: What did I learn from this person? A post-conversation audit is a simple and effective way to confirm that you understood your colleague clearly. If you’re left with more questions, write them down and follow up.
This tip is adapted from “How to Become a More Empathetic Listener,” by Jamil Zaki
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