Times of uncertainty or tension are ripe for miscommunication. To avoid making things worse, you need to be especially thoughtful about how you communicate with your team. Here are some common mistakes to avoid—and what to do instead.

Focusing too much on the future. While you need to direct your team’s attention to the road ahead, don’t forget to recognize small wins along the way. Set aside time in your one-on-ones and team meetings to discuss what went particularly well over the past week, month, or quarter.

Failing to provide context. You can’t always share everything you know with your team. But you can make yourself available, be transparent, and communicate frequently with them. Remember, your silence speaks volumes, especially when the future feels up in the air.

Highlighting only successes and ignoring challenges. Focusing only on your team’s achievements might make them feel better, but this can send the message that the path to success is always error-free. Acknowledge the obstacles along the way by asking questions like, “What difficulties came up during this project?”
This tip is adapted from “How Leaders Miscommunicate When Tensions Are High,” by Liz Fosslien

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